Spokane Fire Department - Customer Satisfaction Survey

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Customer Satisfaction Survey

Date of Response/Event
Response/Event Address
Your Name
Telephone
Email

Communications
911 Center Communications	Excellent	Good	Fair	Poor	N/A
Promptness
Courtesy
Satisfaction

Non-Emergency Communication	Excellent	Good	Fair	Poor	N/A
Promptness
Courtesy
Satisfaction

Emergency Response
Personnel	Excellent	Good	Fair	Poor	N/A
Appearance
Skill Level
Courtesy
Informative
Responsive to your needs
Variety of Services Offered

Vehicles/Equipment	Excellent	Good	Fair	Poor	N/A
Response Time
Appearance

Fire Prevention
Personnel	Excellent	Good	Fair	Poor	N/A
Prompt Service
Appearance of Personnel
Skill Level
Courtesy
Responsive to your needs
Variety of Services Offered
Follow-through
Availability

Public Education
Personnel	Excellent	Good	Fair	Poor	N/A
Prompt Service
Appearance of Personnel
Courtesy
Responsive to your needs
Follow-through
Availability
Variety of Services Offered

Audio Visual Presentation	Excellent	Good	Fair	Poor	N/A
Quality of Materials
Content of Presentation

Additional Services:

Facilities
Appearance Of Facilities	Excellent	Good	Fair	Poor	N/A
Parking Lots/Grounds
Exterior of Facility
Interior of Facility
Accessibility

Meeting/Training Facilities	Excellent	Good	Fair	Poor	N/A
Set-up as Requested
Cleanliness
Audio Visual Equipment
Size

Future Services
Would you recommend our services and facilities to others?
Would you consider our facilities for your next function?
Please list any additional services we should offer:

Recognition
Is there any employee(s) whom you would like to recognize? Please list below and describe why they should be recognized.

Additional Remarks
Please list any additional comments in this section.

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